OOPS!

OOPS! was Originally Posted on May 10, 2009 by lavarock

Part of my week I work in the front office at some condos, checking in guests. We manage the place for a timeshare company.

The condos are quite different and not up to the same standards as many of the other places these same people may stay in. In other words, the units are nice but not THAT nice.

Yesterday a couple came, checked in and went to their room. They soon came back and talked with my co-worker. Later I heard that the wife was almost in tears. They had no car, and were expecting an all-inclusive resort where there would be restaurants, massage rooms I guess, etc. Without the car they would not be able to easily shop, etc. The wife kept saying that the condos were just not what they expected. I’m sure because Sunday is Mother’s Day that she was hoping to be pampered, etc.

The husband has some medical issues and we quickly got them some snacks and directed them to local restaurants. I also found them a convertable deal at $200 a week compared to the cheapest economy at $400 a week. I also drove the gentleman to the airport after my shift was over. The airport is 6 miles the other direction from my way home.

I think the earliest they can contact their timeshare reservation company is Monday and by then it may not make sense to pack up and move somewhere else.

Our boss is away and I don’t know if he could make any other arrangements for them, but at least Cali and I are doing our best to make the guests feel comfortable and welcome.