Going Postal

Going Postal was Originally Posted on December 19, 2014 by lavarock

A few weeks ago, I had a customer order a calendar. I was out of manila envelopes, so I went into town and got some, specifically for the case where a single calendar order comes in. If someone orders multiple calendars, I put them in a flat rate envelope. Since this was a single calendar, I sent it First Class.

I shipped a few gift baskets to family the other day and I included some 2015 calendars because it is getting near the beginning of the year.

Then yesterday I got an email that the order I shipped to that customer had not arrived. I looked but I don’t see my receipt for the envelope. I also found that I was out of the calendar that she ordered, so I would have to go into town to get one.

I also got a call from the Post Office that one package I sent out was in the wrong sized box. It turns out that box contained the calendar I needed. I grabbed a flat rate envelope and put my label on it, only to find that the envelope had no adhesive. Luckily I had tape. Since this is a flat rate envelope I added 2 more assorted calendars in it and sent it off. The customer should get them all before Christmas and I feel I offered good customer service.

When I got into town I got an extra of that particular calendar just in case